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Tools for customer support
The whole toolkit →- line/line-bot-mcp-server
Send LINE messages and manage your LINE Official Account
The MCP server published by LINE that connects an agent to the Messaging API of a LINE Official Account. The agent can push or broadcast text and flex messages, look up follower profiles and manage rich menus.
- Runs code
- Uses the internet
Works with- Claude
Before you install
When to use itUse it when customers mostly contact you on LINE and you want the agent to draft and send follow ups, announcements or rich menu changes.
Watch outNeeds your channel access token, which lets the agent message real customers, including a broadcast to every follower, and delete rich menus. The README marks it as a preview, so review every outgoing message before it is sent.
line · Apache-2.0 · 788 stars - ticket-deflector
Policy-checked customer replies
Reads a customer email or ticket, checks the order and refund status, the customer's history and your refund or return policy, then drafts a reply in your voice that stays within that policy. It works from pasted text alone and gives richer answers when Shopify, Stripe, PayPal, a CRM or a helpdesk is connected.
- Uses the internet
Works with- Claude Cowork
- Claude Code
Before you install
When to use itFor the daily support inbox: order tracking questions, refund requests and complaints that need a consistent answer within policy.
Watch outIt can issue refunds through a connected payment account, so treat it as a money-moving skill and have a person approve every refund. It treats customer messages as untrusted, so a message asking for a refund is not acted on automatically.
anthropics · Apache-2.0 · 29k stars