Vietnam's FPT Software gave Microsoft 365 Copilot to about 500 back-office staff in HR, finance and marketing, who used it for turnover forecasts, tax research across markets and global event planning.
- First reported
- microsoft.com · 2 May 2025
- Added
- 13 Oct 2026
- Source checked
- 13 Oct 2026
What they did
HR used Copilot to analyse data and forecast employee turnover, draft and review policies, and report on its internal chatbot. Finance used it to summarise documents, analyse spreadsheets and research tax rules across the company's 30 markets. Marketing used it to prepare content for three global events and to rework the website homepage.
What happened
The company says each HR staff member saved about 1.5 to 2 hours a week, adoption among activated accounts passed 95%, and key workflows were up to 20% more productive. It also credits Copilot suggestions with a 3.5 times rise in website lead conversion after the homepage rework.
Keep in mind
This is a Microsoft customer story about a pilot, and the figures are self-reported without baselines. The website gains also involved a separate analytics tool, so Copilot's share is unclear.
Try it with your agent
Using the HR data in <file>, list which teams had the highest leaver rates over the last <number> months and the patterns behind them, such as tenure, role or manager changes. Forecast leavers for the next quarter by team, show your method, and flag any figure based on fewer than <number> people. Do not name individual employees.
Replace the <angle brackets> with your own details.
Original source
microsoft.comVendor case studyPublished by the company that makes the agent. Read it as a claim.
Tools for this kind of work
- RepoRead, search and summarize Slack channels and DMs
- RepoSearch and update Jira and Confluence from your agent
