The CEO of Singtel Singapore, who leads about 5,000 people, uses Microsoft 365 Copilot and its Researcher agent to get up to speed before meetings and to work through strategy questions such as refreshing the company's vision.
- First reported
- news.microsoft.com · 8 Dec 2025
- Added
- 13 Oct 2026
- Source checked
- 13 Oct 2026
What they did
He started by using Copilot to summarize email and the day's news, then moved to feeding it telco market data and asking for strategic themes while revising Singtel's vision statement. He now uses it to brief himself on unfamiliar subjects before many of his meetings and treats the Researcher agent as a sparring partner for ideas.
What happened
He says it lets him filter information faster, spot problems early and spend more time on decisions, while reducing the prep work he would otherwise ask of his senior leaders.
Keep in mind
This is a Microsoft-published profile with no time or quality measurements, and his first impression was described as mixed. It does not describe how outputs are checked.
Try it with your agent
I am meeting <person or company> on <date> about <topic>. Using my recent emails and chats about them plus public news from the last 90 days, give me a one-page brief: who they are, what they want from us, open issues, and three questions I should be ready for. Then argue against my current position on <topic> so I can test it.
Replace the <angle brackets> with your own details.
Original source
news.microsoft.comVendor case studyPublished by the company that makes the agent. Read it as a claim.
