aiofthe.day
Subscribe

Analyze customer reviews for a product across shopping platforms

Alibaba QwenWorkUser story

A Chinese AI blogger had Alibaba QwenWork gather listings, prices and reviews for a product category across several shopping platforms and analyze why customers complain. A friend who does e-commerce sentiment analysis said a report that used to take half a day or more came out in one run.

First reported
163.com · 28 Jul 2026
Added
13 Oct 2026
Source checked
13 Oct 2026

What they did

No clean spreadsheet was prepared in advance. QwenWork used an e-commerce data source to search several platforms, saved the products, prices and reviews to a CSV, then analyzed negative-review causes, customer sentiment and business issues, with charts on trends, risks, platforms and customer sources.

What happened

The run took about 30 minutes. The friend said it separated positive and negative reviews, grouped the problems and marked trends, and would be easier to explain to a product team than an API classification script.

Keep in mind

The product category is not named and the article shows no accuracy check on the scraped data. It was tested during the closed beta and the run was slow.

Try it with your agent

Find <product type> listings on <platform 1>, <platform 2> and <platform 3>. Save product name, price and customer reviews to a CSV. Then group the negative reviews by cause, show how sentiment changed over the last <number> weeks, and list the three problems we should fix first, quoting example reviews.

Replace the <angle brackets> with your own details.

Original source

163.comUser story

Someone who uses the agent described their own setup. Figures are theirs.

More from Alibaba QwenWork →More in Research & analysis →Get five like this every day